What to Expect
To make the most of your visit, it is helpful to come prepared. Your clinic may accept walk-in visits, though it is always best to call ahead to make sure you will be able to get what you need. You will complete intake paperwork to collect any insurance information and details of your medical history, such as about health conditions you or your close relatives have experienced. We will ask questions about your sexual health, including how you protect yourself from sexually transmitted infections and your desires to prevent or achieve pregnancy.
We know that many people are not used to talking about their sexual and reproductive health. We strive to make all of our clients feel welcome, comfortable, respected, and valued in our clinics.
As a patient, you have the right to:
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• Be spoken to with dignity and good manners, at all times
• Have your cultural, spiritual, and personal values honored when receiving health care
• Be called by your preferred name and correct pronouns
• Know the names of staff caring for you
• Ask a staff person to be with you during your exam
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• Expect that your health records are kept private
• Expect that your health records are only shared with your explicit consent unless required by law or health insurance
• Receive care in ways that ensure your privacy and safety
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• Be offered a range of family planning services by qualified staff
• Receive quality care no matter your race, ethnicity, religion, sex, gender identity, sexual orientation, sex characteristics, disability, marital status, national origin, or number of pregnancies.
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• Refuse any and all services without penalty
• Be included in decisions about your care
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• Get medically accurate information with no judgment
• Get clear information in your preferred language
• Be informed about your clinic’s policies and procedures, including costs for services and what your insurance will cover
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• Ask questions about anything that concerns you or that you do not understand
• Have your complaints handled quickly and with respect
• Offer suggestions to improve services